Along with my UX partner, Claudia Caroline Calixto, we led the complete redesign process of the portal, applying research methods, information architecture, and user-centered interface.

Among the main design decisions:

• Benchmarking: we analyzed portals from other confederations and national and international references from corporate institutions.

• Data Analysis: we identified the most accessed content on the old website, guiding the new information hierarchy.

• Interviews and alignment with stakeholders: we collected internal perceptions about pain points, opportunities, and content priorities.

• Card Sorting: we reorganized the structure of menus and categories based on the users' mental models, reducing cognitive effort.

The new interface was designed following UX guidelines and the CNC Design System, reinforcing institutional identity with corporate colors and typography. We created a more fluid and predictable experience, with clear menus, modular pages, and consistent components (cards, buttons, forms, and carousels).

The portal was also redesigned with full responsiveness, ensuring perfect adaptation between desktop and mobile – an essential step given the increase in traffic via smartphones.